Customer Data Management
Customer
  • Media Conglomerate
Functional Areas
  • Contract Management
  • Master Data Management
  • Fulfilment Management
Technological Areas
  • J2EE, EJB, Hibernate, JBoss, Microsoft SQL Server and RichFaces
Business Challenge
Managing Large and complex data systems and supporting flexible product lines and providing complete support through marketing, operations and product maintenance support
Solution
  • Complex ETL type processes to process data from various sources and targets.
  • Implementing different communication types that coordinate with different recipients including in sending bulk orders to print shops
Business effects
  • Achieved import and export of large data sets - customers and payment transactions across disparate systems
  • Handled mass payment processing
  • Helped the back office staff to manage customer care better and through some intelligently designed dashboards, allowed administrators to execute and monitor complex services.
  • The whole workflow of managing subscriptions, payments, lottery draws & results and payback is automated.