| Overview Description about Customer Solutions & Services |
Analyze and manage the customer experience using a wide variety of Cognizant services and tools, including customer-experience management analysis and roadmaps, social CRM strategy and adoption consulting, eCRM, closed-loop marketing strategy and digital marketing consulting.
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Improve, optimize, and reengineer processes across your business units to lower operating costs, improve the customer experience, and drive enterprise consistency through Business Process Reengineering, Management and Optimization, Business Process Services (BPS) Transformation, and Mobile BPM.
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Enablement Use assessments, blueprints, and roadmaps to help identify where cloud services can be leveraged to enhance sales and marketing, lower cost of sales, increase agility, and deliver speed-to-market functionality.
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Transformation New technologies are disrupting old business models, nowhere more confusingly than in the B2B space. Let Cognizant's business consultants, with experience in customer management in B2B and B2C and deep insights into B2B transformation-help you chart a path.
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